7 · New Mills Industrial Estate · Modbury · Devon · PL21 0TP
Terms and Conditions
1. All items remain the property of Artisan Homes Modbury until payment is received and cleared in full.
We have a policy of prompt personal contact. Please contact us by e mail, telephone or post if you require any assistance.
2. Unlearned cheques, transfers and drafts will be subject to a £10.00 surcharge
3. Artisan Homes Limited shall not be liable to the customer or in breach of the contract by any delay or failure to perform any of the obligations in relation to the contract, if such a delay or failure was due to any cause beyond Mackgills Limited reasonable control, which shall include all forms of industrial action.
4. Mackgills Limited can only process orders for UK Mainland only.
UK Mainland 4-5 days - FREE on all small items
Large items (tables etc) - By arrangement. We will send an email or telephone estimate for your approval.
PLEASE NOTE the buyer is responsible for the cost of return shipping and insurance. Adequate packaging is the responsibility of purchaser.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
Your right to return goods is protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or wrongly described.
Any goods returned should be in saleable condition, and we advise using as much of the original packing as possible.
7. Damaged Goods:
Please inform us immediately (within 24 hours) if your purchase has been damaged in transit. We will liase with you directly about return postage or collection.
8. Purchasers from outside the EU are solely responsible for any import taxes or duties levied by the receiving authorities, these charges have not been included in the purchase and shipping prices.
We accept card payments, in GBP only. We accept Visa and MasterCard and UK debit cards.
When you place an order to purchase a product from Artisan Homes, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.
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